- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Alterna Operador Integral S.L. – €50,000 Fine (Spain, 2021)
Privacy enforcement record
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Alterna Operador Integral S.L. in Spain was fined for switching a customer's electricity supplier without their consent. The privacy authority found that the company processed personal data without verifying a valid contract. This case shows the importance of obtaining consent before making changes to a customer's service.
What happened
The company switched a customer's electricity supplier without their consent.
Who was affected
The customer whose electricity supplier was changed without their approval.
What the authority found
The authority determined that the company processed personal data without a legal basis.
Why this matters
This ruling emphasizes the need for businesses to ensure they have proper consent before making changes to services that affect customers.
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The Spanish DPA (AEPD) imposed a fine of EUR 50,000 on Alterna Operador Integral S.L.. A switch of the electricity supplier had taken place without the consent of the data subject. However, the personal data of the data subject were incorporated into the information systems of the controller (the new electricity supplier) without the controller having verified that a valid contract had been concluded. The processing of the data subjects' personal data thus took place without a legal basis.
Related Enforcement Actions (0)
No other enforcement actions found for Alterna Operador Integral S.L. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
21 January 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€50,000
About this data
Cite as: Cookie Fines. Alterna Operador Integral S.L. - Spain (2021). Retrieved from cookiefines.eu
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