Carrefour Banque – €800,000 Fine (France, 2020)
Carrefour Banque faced a hefty fine for unfairly processing customer data when they signed up for a loyalty program. The company shared more personal information than it promised, violating data protection rules. This case serves as a warning for businesses to be honest about how they handle customer data.
What happened
Carrefour Banque transmitted additional personal data of customers without their consent while processing loyalty program sign-ups.
Who was affected
Customers who signed up for the Pass card loyalty program and had their data shared without proper consent.
What the authority found
The French data protection authority found Carrefour Banque violated GDPR by not processing data fairly and transparently.
Why this matters
This case highlights the need for companies to be clear and truthful about data sharing practices. Businesses should review their data processing agreements to avoid similar issues.
GDPR Articles Cited
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National Law Articles
The French DPA (CNIL) imposed a fine on Carrefour Banque for violation of its obligation to process data fairly (Article 5 (1) GDPR). If a person who subscribed to the Pass card (a credit card that can be attached to a loyalty account) also wanted to participate in the loyalty program, he or she had to tick a box in which he or she agreed to Carrefour Banque sending his or her surname, first name and e-mail address to 'Carrefour fidélité'. Carrefour Banque expressly indicated that no further data would be transmitted. However, the CNIL noted that other data such as postal address, telephone number and the number of children had been transmitted, although the company undertook not to transmit any further data.
Violations (1)
Non-essential cookies (tracking, advertising) are placed on the user's device before obtaining valid consent.
Art. 6(1) GDPR
Related Enforcement Actions (0)
No other enforcement actions found for Carrefour Banque in FR
This is the only recorded action for this entity in this jurisdiction.
Similar Cases
Enforcement actions with similar violations
Details
Fine Date
18 November 2020
Authority
Commission Nationale de l'Informatique et des Libertés
Fine Amount
€800,000
Enforcement Tracker ID
ETid-454
GDPRhub ID
gdprhub-2930About this data
Cite as: Cookie Fines. Carrefour Banque - France (2020). Retrieved from cookiefines.eu
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