- Enforcing jurisdiction
- Bulgaria · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Bank – €500 Fine (Bulgaria, 2018)
Privacy enforcement record
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A bank was fined €500 for improperly processing a client's personal data when it contacted him about his neighbor's unpaid bills. This case highlights the importance of using personal data only for its intended purpose. Businesses should be careful to avoid using customer information in ways that could lead to complaints.
What happened
The bank called a client regarding unresolved bills of his neighbor, which was not allowed under data protection rules.
Who was affected
The client who received the call about his neighbor's bills.
What the authority found
The authority found that the bank processed the client's data for a purpose not linked to their agreement, violating GDPR.
Why this matters
This case serves as a reminder for businesses to ensure they have proper consent for using personal data. Companies should review their data processing practices to avoid similar issues.
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A fine of 1000 BGN (or roughly 500 EUR) was imposed on a bank for calling a client for the unresolved bills of his neighbor. This provoked the client to evoke his right to be forgotten. After not receiving any answer from the bank he filed another motion, for which the bank did take action in the statutory period. Nonetheless, the client filed a complaint to KZLD. The infringement for which the bank was fined was for the processing of the client’s personal data was not linked to his consumer credit agreement. Since the purpose for which the data were processed was different from that communicated at the time of conclusion of the contract, the bank had, in the point of view of KZLD, to request additional consent from its client.
Related Enforcement Actions (2)
Other enforcement actions involving Bank in BG
Fine
€500
Details
Fine Date
4 December 2018
Authority
Commission for Personal Data Protection
Fine Amount
€500
About this data
Cite as: Cookie Fines. Bank - Bulgaria (2018). Retrieved from cookiefines.eu
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