Delivery Hero – €195,407 Fine (Germany, 2019)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Delivery Hero was fined for not deleting old customer accounts and sending unwanted emails. This matters because it shows companies must respect customer data rights, like deleting data when asked. Businesses should ensure they comply with data protection rules to avoid penalties.
What happened
Delivery Hero failed to delete inactive customer accounts and sent unsolicited emails to former customers.
Who was affected
Former customers of Delivery Hero who hadn't used the service for years and those who received unwanted advertising emails.
What the authority found
The Berlin data protection officer found that Delivery Hero violated GDPR by not deleting customer data and sending emails without consent.
Why this matters
This case highlights the importance of respecting customer data rights, such as deleting data upon request and not sending unsolicited communications. Businesses should review their data handling practices to ensure compliance with GDPR.
GDPR Articles Cited
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According to the findings of the Berlin data protection officer, Delivery Hero Germany GmbH had not deleted accounts of former customers in ten cases, even though those data subjects had not been active on the company's delivery service platform for years - in one case even since 2008. In addition, eight former customers had complained about unsolicited advertising e-mails from the company. A data subject who had expressly objected to the use of his data for advertising purposes nevertheless received further 15 advertising e-mails from the delivery service. In further five cases, the company did not provide the data subjects with the required information or only after the Berlin data protection officer had intervened.
Related Enforcement Actions (0)
No other enforcement actions found for Delivery Hero in DE
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
19 September 2019
Authority
Bundesbeauftragter für den Datenschutz
Fine Amount
€195,407
Enforcement Tracker ID
ETid-78
About this data
Cite as: Cookie Fines. Delivery Hero - Germany (2019). Retrieved from cookiefines.eu
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