- Enforcing jurisdiction
- Germany · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Delivery Hero – €195,407 Fine (Germany, 2019)
Privacy enforcement record
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Delivery Hero was fined for not deleting old customer accounts and for sending unwanted advertising emails. This matters because it shows that companies must respect customers' wishes regarding their personal data.
What happened
Delivery Hero failed to delete accounts of former customers and continued to send unsolicited advertising emails despite objections.
Who was affected
The affected individuals were former customers who had not used the service for years and had opted out of marketing communications.
What the authority found
The Berlin data protection officer found that Delivery Hero violated GDPR by not complying with requests to delete data and stop sending emails.
Why this matters
This ruling reinforces the importance of respecting customer preferences regarding their data. Businesses should ensure they have processes to honor user requests.
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According to the findings of the Berlin data protection officer, Delivery Hero Germany GmbH had not deleted accounts of former customers in ten cases, even though those data subjects had not been active on the company's delivery service platform for years - in one case even since 2008. In addition, eight former customers had complained about unsolicited advertising e-mails from the company. A data subject who had expressly objected to the use of his data for advertising purposes nevertheless received further 15 advertising e-mails from the delivery service. In further five cases, the company did not provide the data subjects with the required information or only after the Berlin data protection officer had intervened.
Related Enforcement Actions (0)
No other enforcement actions found for Delivery Hero in DE
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
19 September 2019
Authority
Bundesbeauftragter für den Datenschutz
Fine Amount
€195,407
Enforcement Tracker ID
ETid-78
About this data
Cite as: Cookie Fines. Delivery Hero - Germany (2019). Retrieved from cookiefines.eu
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