Telefónica SA – €30,000 Fine (Spain, 2019)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Telefónica was fined €30,000 by the Spanish data protection authority for charging a person for a phone line they never owned. The error occurred because the person's bank account was mistakenly linked to another customer's account. This case highlights the importance of accurate data handling under GDPR.
What happened
Telefónica incorrectly charged a person for a phone line they did not own due to a data accuracy error.
Who was affected
The individual whose bank account was wrongly charged for another customer's phone line.
What the authority found
The Spanish data protection authority fined Telefónica for violating GDPR's accuracy principle by linking the wrong bank account to a customer.
Why this matters
This fine reinforces the need for companies to ensure data accuracy to avoid financial and reputational damage. Businesses should regularly audit their data handling processes to prevent similar errors.
GDPR Articles Cited
Telefónica had charged the complainant various fees in connection with the operation of a telephone line which the complainant had never owned. The reason for this was that the complainant's bank account was linked to another Telefónica customer, which led to the charges being debited from the complainant's account. According to the AEPD, this is contrary to the principle of accuracy as required by Article 5(1)(d) GDPR.
Related Enforcement Actions (0)
No other enforcement actions found for Telefónica SA in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
14 November 2019
Authority
Agencia Española de Protección de Datos
Fine Amount
€30,000
Enforcement Tracker ID
ETid-117
About this data
Cite as: Cookie Fines. Telefónica SA - Spain (2019). Retrieved from cookiefines.eu
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