- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Telefónica SA – €30,000 Fine (Spain, 2019)
Privacy enforcement record
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Telefónica was fined for charging a customer for services they never used. This is important because it shows that companies must ensure they accurately bill customers to avoid unfair charges.
What happened
Telefónica charged a customer fees for a telephone line they did not own.
Who was affected
The affected person was a customer whose bank account was incorrectly linked to another Telefónica user.
What the authority found
The Spanish data protection authority found that Telefónica violated the principle of accuracy in data processing.
Why this matters
This case emphasizes the need for companies to maintain accurate records and billing practices. Small businesses should double-check their customer data to prevent similar issues.
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Telefónica had charged the complainant various fees in connection with the operation of a telephone line which the complainant had never owned. The reason for this was that the complainant's bank account was linked to another Telefónica customer, which led to the charges being debited from the complainant's account. According to the AEPD, this is contrary to the principle of accuracy as required by Article 5(1)(d) GDPR.
Related Enforcement Actions (0)
No other enforcement actions found for Telefónica SA in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
14 November 2019
Authority
Agencia Española de Protección de Datos
Fine Amount
€30,000
About this data
Cite as: Cookie Fines. Telefónica SA - Spain (2019). Retrieved from cookiefines.eu
Last updated: