TELEFONICA MOVILES ESPAÑA, S.A.U. – €40,000 Fine (Spain, 2020)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Telefonica Moviles España was fined €40,000 because a sales rep didn't properly verify a customer's identity. This mistake led to unauthorized phone lines being set up in the customer's name. Businesses should ensure their staff follow strict identity checks to avoid similar issues.
What happened
Telefonica Moviles España's sales representative failed to verify a customer's identity, allowing unauthorized phone lines to be set up.
Who was affected
The affected individuals were customers whose identities were not properly verified, leading to unauthorized accounts being created in their names.
What the authority found
The Spanish Data Protection Authority fined Telefonica Moviles España for not having a valid legal basis for processing personal data, as required by GDPR.
Why this matters
This case highlights the importance of verifying customer identities to prevent unauthorized access and account creation. Companies should train employees to follow strict identity verification processes to comply with GDPR.
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Linked-source text retrieved.
Automated check recorded — 12 March 2026.
Processing notes: articles corrected, national law identified.
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A sales representative failed to carefully check the identity of a claimant so that he could appear in the name of the data subject and order a telephone connection for four telephone lines in his name.
Related Enforcement Actions (1)
Other enforcement actions involving TELEFONICA MOVILES ESPAÑA, S.A.U. in ES
Details
Fine Date
9 June 2020
Authority
Agencia Española de Protección de Datos
Fine Amount
€40,000
About this data
Cite as: Cookie Fines. TELEFONICA MOVILES ESPAÑA, S.A.U. - Spain (2020). Retrieved from cookiefines.eu
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