Iberdrola Clientes – €24,000 Fine (Spain, 2020)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Iberdrola Clientes was fined €24,000 because a customer's electricity bill was sent to the wrong person, revealing private details like their name and bank account. This happened because the company didn't have strong enough security measures in place. It's a reminder for businesses to ensure they protect customer data to avoid such mistakes.
What happened
Iberdrola Clientes sent an electricity bill with personal details to the wrong person due to inadequate security measures.
Who was affected
A customer whose personal information, including their name, address, and bank account, was mistakenly shared with another person.
What the authority found
The Spanish Data Protection Authority found that Iberdrola Clientes failed to protect customer data, violating GDPR's principles of data integrity and confidentiality.
Why this matters
This case highlights the importance of having strong security measures to protect customer information. Businesses should regularly review their data handling practices to prevent unauthorized access or data breaches.
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A third person had received an electricity bill with personal details such as name, address and bank account of another customer. The reason for this was that Iberdola Clientes was not able to guarantee adequate security measures in the processing of the personal data of the data subject, in violation of the principles of data integrity and confidentiality. The fine of €40,000 has been reduced to €24,000 due to voluntary payment.
Related Enforcement Actions (4)
Other enforcement actions involving Iberdrola Clientes in ES
Fine
€24K
Details
Fine Date
2 July 2020
Authority
Agencia Española de Protección de Datos
Fine Amount
€24,000
About this data
Cite as: Cookie Fines. Iberdrola Clientes - Spain (2020). Retrieved from cookiefines.eu
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