Iberdrola Clientes – €100,000 Fine (Spain, 2021)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Spain's data protection authority fined Iberdrola Clientes for mishandling a customer's data deletion request. The company failed to update the customer's address and continued sending bills to the wrong place. This case emphasizes the importance of keeping customer data accurate and respecting deletion requests.
What happened
Iberdrola Clientes failed to delete a customer's data and sent bills to an outdated address.
Who was affected
A customer who requested data deletion after moving but continued to receive bills at their old address.
What the authority found
The Spanish DPA fined Iberdrola Clientes for not respecting the customer's data deletion request and for failing to update their address, violating GDPR rules.
Why this matters
This ruling stresses the importance of maintaining accurate customer records and honoring data deletion requests. Companies should ensure they promptly update customer information to avoid similar penalties.
GDPR Articles Cited
The Spanish DPA (AEPD) imposed a fine of EUR 100,000 on Iberdrola Clientes, SAU. The data subject had terminated an existing contract with the controller due to a move and therefore requested the deletion of his/her data. This request was rejected by the controller with reference to outstanding invoices. It turned out that the controller had sent the bills to the old address of the data subject. Even after the data subject informed the controller of the change of address, new notices regarding the deletion request and invoices were sent to the old address.
Related Enforcement Actions (4)
Other enforcement actions involving Iberdrola Clientes in ES
Fine
€100K
Details
Fine Date
3 February 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€100,000
Enforcement Tracker ID
ETid-544
About this data
Cite as: Cookie Fines. Iberdrola Clientes - Spain (2021). Retrieved from cookiefines.eu
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