Iberdrola Clientes – €8,000 Fine (Spain, 2019)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Iberdrola Clientes, an electricity company in Spain, was fined EUR 8,000 for not cooperating with a data protection investigation. They failed to provide information about adding a customer's data to a solvency list. This case highlights the importance of cooperating with data protection authorities.
What happened
Iberdrola Clientes refused to provide information requested by the AEPD about adding a customer's data to a solvency list.
Who was affected
The affected party was a customer who requested a change in their electricity supplier.
What the authority found
The AEPD found that Iberdrola Clientes violated Article 31 of the GDPR by not cooperating with their investigation.
Why this matters
This case underscores the necessity for companies to comply with data protection authorities' requests. Non-cooperation can lead to fines and highlights the importance of transparency in handling customer data.
GDPR Articles Cited
Iberdrola Clientes, an electricity company, had refused to make a request to a person to change its electricity supplier because it claimed that its data would be included in the solvency list. As a result, the AEPD requested that Iberdola Clientes provide information about the possibility of adding the person's data to the solvency list to which the company did not respond. This lack of cooperation with the AEPD was a violation of Article 31 of the GDPR.
Related Enforcement Actions (4)
Other enforcement actions involving Iberdrola Clientes in ES
Fine
€8K
Details
Fine Date
16 October 2019
Authority
Agencia Española de Protección de Datos
Fine Amount
€8,000
Enforcement Tracker ID
ETid-94
About this data
Cite as: Cookie Fines. Iberdrola Clientes - Spain (2019). Retrieved from cookiefines.eu
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