- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Xfera Moviles S.A. – €60,000 Fine (Spain, 2020)
Privacy enforcement record
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Xfera Moviles S.A. failed to delete a customer's personal data after they canceled their phone service. This matters because it shows that companies must respect customer requests and manage personal data properly.
What happened
Xfera Moviles S.A. processed a customer's personal data without a valid legal reason after they canceled their service.
Who was affected
The customer who canceled their phone service and had their personal data improperly retained.
What the authority found
The Spanish data protection authority found that Xfera Moviles S.A. did not have a valid legal basis for keeping the customer's data after cancellation.
Why this matters
This case highlights the importance of properly handling customer data and responding to cancellation requests. Companies must ensure they comply with data protection rules to avoid penalties.
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Failure to remove the data subject's personal data at the time of cancellation of his/her telephone services contract and sending a warning to the data subject after cancellation resulting in the processing of his/her personal data without sufficient legal basis.
Related Enforcement Actions (15)
Other enforcement actions involving Xfera Moviles S.A. in ES
Fine
€60K
Details
Fine Date
25 September 2020
Authority
Agencia Española de Protección de Datos
Fine Amount
€60,000
About this data
Cite as: Cookie Fines. Xfera Moviles S.A. - Spain (2020). Retrieved from cookiefines.eu
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