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Vodafone España, SAU – €12,000 Fine (Spain, 2020)

€12,000Agencia Española de Protección de Datos10 July 2020Spain
final
Fine

Privacy enforcement record

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Vodafone España was fined for mistakenly changing a customer's account details to those of their ex-spouse. This error violated data protection rules by mishandling personal information. This incident underscores the importance of accuracy in managing customer data.

What happened

Vodafone España changed a customer's master data to the name of a third party, their ex-spouse.

Who was affected

The customer whose account details were incorrectly changed was affected by this violation.

What the authority found

The authority ruled that Vodafone España violated GDPR by improperly handling personal data.

Why this matters

This ruling serves as a reminder for companies to ensure accurate data management practices. It highlights the potential consequences of mishandling customer information.

Recorded legal citations
Automatically processed
Art. 5 GDPR
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Art. 5(GDPR)

Original imported citations before automated processing; the processing history does not establish independent verification.

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Linked-source text retrieved.

Automated check recorded — 13 March 2026.

Processing notes: articles corrected, national law identified.

Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources

Spain enforcementAgencia Española de Protección de Datos actionsAll Vodafone España, SAU actions
Full Legal Summary
Detailed

Fines for violation of Art. 5 (1) d) GDPR for changing the customer's master data into the name of a third party, the ex-spouse of the customer.

Related Enforcement Actions (6)

Other enforcement actions involving Vodafone España, SAU in ES

Current
Jul 2020

Fine

€12K

Fine
Aug 2020· Agencia Española de Protección de Datos

The data subject received confirmation from Vodafone of a number porting, which the latter had never commissioned.

€60K
Fine
Sept 2020· Agencia Española de Protección de Datos

A former customer had received e-mails containing electronic bills even after he had terminated his contract with the company resulting in a processin...

€60K
Fine
Feb 2021· Agencia Española de Protección de Datos

The Spanish DPA (AEPD) imposed a fine of EUR 200,000 on Vodafone España, S.A.U. A former customer had received e-mails containing electronic bills eve...

€120K
Fine
Nov 2021· Agencia Española de Protección de Datos

The Spanish DPA (AEPD) has imposed a fine on Vodafone España SAU. An individual had filed a complaint with the DPA. The data subject claims to have re...

€40K
Fine
Nov 2021· Agencia Española de Protección de Datos

The Spanish DPA (AEPD) has imposed a fine on Vodafone España SAU. A data subject had filed a complaint with the AEPD against the data controller. The ...

€30K
Fine
Nov 2021· Agencia Española de Protección de Datos

The Spanish DPA (AEPD) has fined Vodafone España S.A.U. EUR 40,000. An individual had filed a complaint against Vodafone with the DPA because her cell...

€40K

Details

Fine Date

10 July 2020

Authority

Agencia Española de Protección de Datos

Fine Amount

€12,000

Sources

About this data

Data: CMS GDPR Enforcement Tracker
Licensed under CC BY-NC-SA 4.0
Automatically normalized and classified

Cite as: Cookie Fines. Vodafone España, SAU - Spain (2020). Retrieved from cookiefines.eu

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