Banco Bilbao Vizcaya Argentaria, S.A. – €36,000 Fine (Spain, 2020)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
The Spanish DPA fined BBVA EUR 36,000 for wrongly claiming a person owed them money and sharing their data with a debt collector. This case is important because it underscores the need for accurate data handling by financial institutions.
What happened
BBVA incorrectly claimed a person owed them money and shared their data with a debt collection agency.
Who was affected
An individual mistakenly contacted by BBVA and a debt collection agency for a non-existent debt.
What the authority found
The Spanish authority fined BBVA for not ensuring data accuracy, violating GDPR Article 5(1)(d).
Why this matters
This case highlights the importance of data accuracy and the potential consequences of mishandling personal information. Financial institutions should ensure they verify data before taking action that could affect individuals.
GDPR Articles Cited
The Spanish DPA (AEPD) fined the financial and credit institution Banco Bilbao Vizcaya Argentaria, S.A. (BBVA) with a fine in the amount of EUR 36,000. The BBVA asked the data subject to settle debts with the BBVA, although the data subject did not have any debts with the bank. As a result, BBVA had transmitted the personal data of the data subject to the debt collection company Multigestión Iberia, S.L., which, over a period of several months, contacted the data subject by telephone and e-mail on behalf of BBVA and requested the payment. The data subject then demanded the erasure of his/her data from BBVA. However, the controller refused to do so.
Related Enforcement Actions (2)
Other enforcement actions involving Banco Bilbao Vizcaya Argentaria, S.A. in ES
Fine
€36K
Details
Fine Date
21 December 2020
Authority
Agencia Española de Protección de Datos
Fine Amount
€36,000
Enforcement Tracker ID
ETid-496
About this data
Cite as: Cookie Fines. Banco Bilbao Vizcaya Argentaria, S.A. - Spain (2020). Retrieved from cookiefines.eu
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