Iberdrola Clientes, SAU – €6,000 Fine (Spain, 2020)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Iberdrola Clientes, SAU was fined EUR 6,000 for making promotional calls to a person on the Robinson list, which is meant to prevent such calls. This case underscores the need for companies to respect opt-out lists and ensure their marketing practices comply with privacy rules.
What happened
Iberdrola Clientes, SAU made promotional calls to a person who was registered on the Robinson list to avoid such calls.
Who was affected
A person registered on the Robinson list, who received unwanted promotional calls, was affected.
What the authority found
The Spanish data protection authority found that Iberdrola Clientes, SAU violated GDPR by calling someone on the Robinson list due to a human error.
Why this matters
This case serves as a reminder for companies to regularly check and update their marketing lists to avoid contacting individuals who have opted out. It highlights the importance of robust systems to prevent human errors in marketing practices.
GDPR Articles Cited
National Law Articles
The Spanish DPA (AEPD) fined Iberdrola Clientes, SAU EUR 6,000. The data subject had received promotional calls from two different telephone numbers of the controller although the data subject was registered in the Robinson list. The company attributes the incident to a human error, as the telephone numbers from which the data subject was called were not regularly used for advertising purposes.
Related Enforcement Actions (0)
No other enforcement actions found for Iberdrola Clientes, SAU in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
22 December 2020
Authority
Agencia Española de Protección de Datos
Fine Amount
€6,000
Enforcement Tracker ID
ETid-497
About this data
Cite as: Cookie Fines. Iberdrola Clientes, SAU - Spain (2020). Retrieved from cookiefines.eu
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