- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Iberdrola Clientes, SAU – €6,000 Fine (Spain, 2020)
Privacy enforcement record
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Iberdrola Clientes was fined €6,000 for making promotional calls to a person who had opted out of such communications. The company attributed the error to human mistake. This case highlights the importance of respecting users' choices regarding marketing communications.
What happened
Iberdrola Clientes made promotional calls to a person who was registered on a do-not-call list.
Who was affected
A person who received unwanted promotional calls despite opting out.
What the authority found
The Spanish data protection authority found that Iberdrola violated GDPR by failing to respect the individual's marketing preferences.
Why this matters
This ruling underscores the necessity for companies to maintain accurate records of users' preferences to avoid unwanted communications. It serves as a reminder to prioritize customer consent.
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Automated check recorded — 14 March 2026.
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The Spanish DPA (AEPD) fined Iberdrola Clientes, SAU EUR 6,000. The data subject had received promotional calls from two different telephone numbers of the controller although the data subject was registered in the Robinson list. The company attributes the incident to a human error, as the telephone numbers from which the data subject was called were not regularly used for advertising purposes.
Related Enforcement Actions (0)
No other enforcement actions found for Iberdrola Clientes, SAU in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
22 December 2020
Authority
Agencia Española de Protección de Datos
Fine Amount
€6,000
About this data
Cite as: Cookie Fines. Iberdrola Clientes, SAU - Spain (2020). Retrieved from cookiefines.eu
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