Unknown – €25,000 Fine (Belgium, 2021)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
A Belgian mobile operator was fined EUR 25,000 for mistakenly giving a customer's phone number to someone else. This mistake allowed the third party to access the customer's personal data and accounts. This case is important because it shows how serious the consequences can be if companies don't protect customer data properly.
What happened
A mobile operator assigned a customer's phone number to an unauthorized person, leading to data exposure.
Who was affected
A mobile phone customer who lost access to their number and personal accounts.
What the authority found
The Belgian DPA fined the mobile operator for failing to protect the customer's data, violating GDPR's security and accountability requirements.
Why this matters
This fine emphasizes the importance of safeguarding customer data and the risks of data breaches. Companies should review their procedures to prevent unauthorized access to personal information.
GDPR Articles Cited
The Belgian DPA fined a mobile operator EUR 25,000. The controller had assigned the data subject's phone number to an unauthorized third party, causing the data subject to lose access to his/her phone number. As the SIM card of the data subject had been deactivated, that would have allowed the third party to access various personal data of the data subject in the period between September 16 and September 19, 2019, such as call history and accounts of various services (e.g. Paypal, WhatsApp and Facebook) associated with the number.
Related Enforcement Actions (4)
Other enforcement actions involving Unknown in BE
Fine
€25K
Details
Fine Date
22 January 2021
Authority
Autorité de Protection des Données
Fine Amount
€25,000
Enforcement Tracker ID
ETid-533
About this data
Cite as: Cookie Fines. Unknown - Belgium (2021). Retrieved from cookiefines.eu
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