- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Iberdrola Clientes – €100,000 Fine (Spain, 2021)
Privacy enforcement record
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Iberdrola Clientes was fined EUR 100,000 for not deleting a customer's data after they moved and requested it. This is important because it shows that companies must take customer requests seriously and keep their records updated.
What happened
The company rejected a customer's request to delete their data after they moved, citing unpaid bills sent to the wrong address.
Who was affected
The customer who requested the deletion of their personal data after terminating their contract.
What the authority found
The authority determined that Iberdrola Clientes failed to comply with GDPR by not properly handling the customer's data deletion request.
Why this matters
This ruling emphasizes the need for companies to maintain accurate customer information and respond to data requests promptly. It sets a precedent for how businesses should manage customer data after contract termination.
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The Spanish DPA (AEPD) imposed a fine of EUR 100,000 on Iberdrola Clientes, SAU. The data subject had terminated an existing contract with the controller due to a move and therefore requested the deletion of his/her data. This request was rejected by the controller with reference to outstanding invoices. It turned out that the controller had sent the bills to the old address of the data subject. Even after the data subject informed the controller of the change of address, new notices regarding the deletion request and invoices were sent to the old address.
Related Enforcement Actions (4)
Other enforcement actions involving Iberdrola Clientes in ES
Fine
€100K
Details
Fine Date
3 February 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€100,000
About this data
Cite as: Cookie Fines. Iberdrola Clientes - Spain (2021). Retrieved from cookiefines.eu
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