Intesa Sanpaolo S.p.A. – Order (Italy, 2024)

Order
Garante per la protezione dei dati personali2 November 2024Italy
final
Order

General GDPR enforcement action

This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.

Intesa Sanpaolo S.p.A. faced scrutiny after an employee accessed sensitive data of people who were not clients. The bank's response is significant because it shows how organizations must handle data breaches responsibly.

What happened

An employee at Intesa Sanpaolo accessed financial data of nine individuals who were not clients of their branch.

Who was affected

The affected individuals included people whose financial information was accessed without authorization, including public figures.

What the authority found

The Italian authority noted that Intesa Sanpaolo did not notify the affected individuals about the data breach, believing it posed no high risk.

Why this matters

This situation underscores the importance of promptly notifying individuals about data breaches, as failing to do so can lead to greater scrutiny and potential penalties.

GDPR Articles Cited
Automatically processed
Art. 34(1) GDPR
Art. 34(3)(c) GDPR
Art. 58(2)(e) GDPR
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Art. 34(1) GDPR
Art. 34(3)(c) GDPR
Art. 58(2)(e) GDPR

Original imported citations before automated processing; the processing history does not establish independent verification.

National Law Articles
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Art. 615-ter c.p.

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Full Legal Summary
Detailed

The controller, Intesa Sanpaolo (the biggest Italian bank) noticed that an employee had accessed data concerning the financial situation of 9 data subjects, even though those data subjects were not clients of the branch were that employee was working. The employee stated that they accessed the data out of curiosity. After an internal audit, the controller terminated the employment relationship with this employee. On 17 July 2024, the controller notified the data breach to the DPA pursuant to Article 33 GDPR. However, the controller believed that the data breach was not likely to result in a high risk to the rights and freedoms of natural persons. Therefore, it did not notify the breach to the concerned data subjects according to Article 34(1) GDPR. The controller, however, sent an informal communication to the affected data subjects. In addition, on 10 October 2024, the DPA learned that, according to some newspapers, the same employee had performed other 6000 accesses to more than 3500 data subjects' bank account details, including the President of the Council of Ministers' sister and ex-partner; some Ministers, the Speaker of the Senate and the head of the national anti-mafia public prosecution office. Also with regard to this further accesses, the controller believed that the the data breach was not likely to result in a high risk to the rights and freedoms of natural persons. However, the controller stated that it might send a "client caring" letter to explain what happened. Even though the investigation about this case is still open, the DPA deemed necessary to immediately decide about the controller's compliance with Article 34 GDPR. Contrary to what the controller argued, the DPA held that the data breach at hand is likely to result in a high risk to the rights and freedoms of natural persons. The DPA took into account the following facts: * the type of personal data at hand; * the performance of the accesses at hand could be considered a crime under [https:

Outcome

Order

A binding order requiring the controller to take specific action.

Details

Order Date

2 November 2024

Authority

Garante per la protezione dei dati personali

GDPRhub ID

gdprhub-8549

About this data

Data: GDPRhub (noyb.eu)
Licensed under CC BY-NC-SA 4.0
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Cite as: Cookie Fines. Intesa Sanpaolo S.p.A. - Italy (2024). Retrieved from cookiefines.eu

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