Intesa Sanpaolo S.p.A. – Order (Italy, 2024)

Order
Garante per la protezione dei dati personali2 November 2024Italy
final
ePrivacy
Order

Italy's Intesa Sanpaolo bank faced scrutiny after an employee accessed sensitive data of non-clients out of curiosity. The bank did not notify affected individuals, which is a significant oversight. This case serves as a reminder for businesses to have strict access controls and notify users when their data is compromised.

What happened

An employee at Intesa Sanpaolo accessed sensitive financial data of individuals who were not clients.

Who was affected

Individuals whose financial data was accessed by the bank employee without authorization.

What the authority found

The Garante ruled that the bank did not notify affected individuals about the data access, which could pose risks to their privacy.

Why this matters

This case underscores the need for strict access controls in organizations. Companies should ensure that only authorized personnel can access sensitive data and that users are notified of any breaches.

GDPR Articles Cited

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Art. 34(1) GDPR
Art. 34(3)(c) GDPR
Art. 58(2)(e) GDPR
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Art. 34(1) GDPR
Art. 34(3)(c) GDPR
Art. 58(2)(e) GDPR

Original data from scraper before AI verification against source document.

National Law Articles

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Art. 615-ter c.p.
Source verified 13 April 2026
articles corrected
national law identified
scope corrected
Full Legal Summary
Detailed

The controller, Intesa Sanpaolo (the biggest Italian bank) noticed that an employee had accessed data concerning the financial situation of 9 data subjects, even though those data subjects were not clients of the branch were that employee was working. The employee stated that they accessed the data out of curiosity. After an internal audit, the controller terminated the employment relationship with this employee. On 17 July 2024, the controller notified the data breach to the DPA pursuant to Article 33 GDPR. However, the controller believed that the data breach was not likely to result in a high risk to the rights and freedoms of natural persons. Therefore, it did not notify the breach to the concerned data subjects according to Article 34(1) GDPR. The controller, however, sent an informal communication to the affected data subjects. In addition, on 10 October 2024, the DPA learned that, according to some newspapers, the same employee had performed other 6000 accesses to more than 3500 data subjects' bank account details, including the President of the Council of Ministers' sister and ex-partner; some Ministers, the Speaker of the Senate and the head of the national anti-mafia public prosecution office. Also with regard to this further accesses, the controller believed that the the data breach was not likely to result in a high risk to the rights and freedoms of natural persons. However, the controller stated that it might send a "client caring" letter to explain what happened. Even though the investigation about this case is still open, the DPA deemed necessary to immediately decide about the controller's compliance with Article 34 GDPR. Contrary to what the controller argued, the DPA held that the data breach at hand is likely to result in a high risk to the rights and freedoms of natural persons. The DPA took into account the following facts: * the type of personal data at hand; * the performance of the accesses at hand could be considered a crime under [https:

Outcome

Order

A binding order requiring the controller to take specific action.

Details

Order Date

2 November 2024

Authority

Garante per la protezione dei dati personali

GDPRhub ID

gdprhub-8549

About this data

Data: GDPRhub (noyb.eu)
Licensed under CC BY-NC-SA 4.0
AI-verified and classified

Cite as: Cookie Fines. Intesa Sanpaolo S.p.A. - Italy (2024). Retrieved from cookiefines.eu

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