Intesa Sanpaolo S.p.A. – Order (Italy, 2024)
Italy's Intesa Sanpaolo bank faced scrutiny after an employee accessed sensitive data of non-clients out of curiosity. The bank did not notify affected individuals, which is a significant oversight. This case serves as a reminder for businesses to have strict access controls and notify users when their data is compromised.
What happened
An employee at Intesa Sanpaolo accessed sensitive financial data of individuals who were not clients.
Who was affected
Individuals whose financial data was accessed by the bank employee without authorization.
What the authority found
The Garante ruled that the bank did not notify affected individuals about the data access, which could pose risks to their privacy.
Why this matters
This case underscores the need for strict access controls in organizations. Companies should ensure that only authorized personnel can access sensitive data and that users are notified of any breaches.
GDPR Articles Cited
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National Law Articles
The controller, Intesa Sanpaolo (the biggest Italian bank) noticed that an employee had accessed data concerning the financial situation of 9 data subjects, even though those data subjects were not clients of the branch were that employee was working. The employee stated that they accessed the data out of curiosity. After an internal audit, the controller terminated the employment relationship with this employee. On 17 July 2024, the controller notified the data breach to the DPA pursuant to Article 33 GDPR. However, the controller believed that the data breach was not likely to result in a high risk to the rights and freedoms of natural persons. Therefore, it did not notify the breach to the concerned data subjects according to Article 34(1) GDPR. The controller, however, sent an informal communication to the affected data subjects. In addition, on 10 October 2024, the DPA learned that, according to some newspapers, the same employee had performed other 6000 accesses to more than 3500 data subjects' bank account details, including the President of the Council of Ministers' sister and ex-partner; some Ministers, the Speaker of the Senate and the head of the national anti-mafia public prosecution office. Also with regard to this further accesses, the controller believed that the the data breach was not likely to result in a high risk to the rights and freedoms of natural persons. However, the controller stated that it might send a "client caring" letter to explain what happened. Even though the investigation about this case is still open, the DPA deemed necessary to immediately decide about the controller's compliance with Article 34 GDPR. Contrary to what the controller argued, the DPA held that the data breach at hand is likely to result in a high risk to the rights and freedoms of natural persons. The DPA took into account the following facts: * the type of personal data at hand; * the performance of the accesses at hand could be considered a crime under [https:
Outcome
Order
A binding order requiring the controller to take specific action.
Related Enforcement Actions (1)
Other enforcement actions involving Intesa Sanpaolo S.p.A. in IT
Details
Order Date
2 November 2024
Authority
Garante per la protezione dei dati personali
GDPRhub ID
gdprhub-8549About this data
Cite as: Cookie Fines. Intesa Sanpaolo S.p.A. - Italy (2024). Retrieved from cookiefines.eu
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