FREE MOBILE – €300,000 Fine (France, 2021)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
FREE MOBILE was fined €300,000 by France's CNIL for not respecting users' data rights, including ignoring requests to stop sending ads and failing to secure passwords. The company also didn't respond to data requests on time. This case shows the importance of respecting user rights and securing personal data.
What happened
FREE MOBILE failed to honor data subjects' rights and did not secure personal data properly.
Who was affected
Users of FREE MOBILE who requested data access or opted out of advertisements.
What the authority found
The CNIL found FREE MOBILE violated GDPR by not responding to data requests, ignoring opt-out requests, and sending passwords in plain text.
Why this matters
This ruling stresses the need for companies to respect user rights and secure personal data. It warns businesses about the risks of ignoring data protection obligations.
GDPR Articles Cited
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The French DPA (CNIL) has imposed a fine of EUR 300,000 on FREEE MOBILE. The CNIL had received numerous complaints regarding the company's failure to comply with data subjects' rights. During its investigation, the CNIL found that the company had failed to respond to data subjects' requests in a timely manner. In addition, the company failed to comply with the data subjects' right to object, as it continued to send advertisements to the data subjects despite them having exercised their right to object. In addition, the CNIL found that the company had failed to implement adequate technical and organizational measures to ensure a level of security appropriate to the risk to the data subjects. For example, it had sent users passwords by email in clear text.
Related Enforcement Actions (1)
Other enforcement actions involving FREE MOBILE in FR
Details
Fine Date
28 December 2021
Authority
Commission Nationale de l'Informatique et des Libertés
Fine Amount
€300,000
Enforcement Tracker ID
ETid-972
About this data
Cite as: Cookie Fines. FREE MOBILE - France (2021). Retrieved from cookiefines.eu
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