- Enforcing jurisdiction
- United Kingdom · Geography does not establish applicable law.
- Confirmed applicable legislation
- No confirmed legal basis recorded.
- Privacy topics
Green Spark Energy Ltd – Order (United Kingdom, 2025)
Privacy enforcement record
This record is classified outside cookie consent. Subject classification does not confirm an applicable law. It is not included in cookie statistics or the Risk Calculator.
Green Spark Energy Ltd made over 9.5 million automated marketing calls without proper consent, leading to numerous complaints. The calls included misleading information that pressured homeowners. This case highlights the importance of following rules about direct marketing to avoid complaints and potential penalties.
What happened
Green Spark Energy Ltd transmitted 9,587,050 automated marketing calls without prior consent.
Who was affected
Homeowners who received misleading marketing calls from Green Spark Energy Ltd.
What the authority found
The Information Commissioner's Office found that Green Spark Energy Ltd violated regulations by making calls without consent.
Why this matters
This case emphasizes the need for companies to ensure they have consent before making marketing calls. It serves as a warning to others in the energy sector about the consequences of non-compliance.
Source checks
Linked-source text retrieved.
Automated check recorded — 16 October 2026.
Processing notes: national law identified, scope corrected.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
Green Spark Energy Ltd (GSE) was investigated as part of a wider operation set up by the Commissioner to assess and analyse complaint trends in relation to the energy and home improvements sector. In March 2024, the ICO carried out a search warrant to obtain evidence in relation to GSE and its compliance with PECR. Following an extensive investigation, it was revealed that between May 2023 to May 2024, GSE instigated the transmission of, 9,587,050 communications comprising recorded matter for direct marketing purposes by means of an automated calling system, contrary to regulation 19 of PECR. This resulted in 497 complaints being made to the TPS and the ICO reporting tools. The recordings used by GSE contained misleading statements to pressure homeowners, including suggesting their existing loft insulation was likely to cause serious health problems. Several of the complainants thought the calls were a ‘scam’ and said the company failed to identify themselves.
Outcome
Order
A binding order requiring the controller to take specific action.
Related Enforcement Actions (0)
No other enforcement actions found for Green Spark Energy Ltd in UK
This is the only recorded action for this entity in this jurisdiction.
Details
Order Date
28 August 2025
Authority
Information Commissioner's Office
About this data
Cite as: Cookie Fines. Green Spark Energy Ltd - United Kingdom (2025). Retrieved from cookiefines.eu
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