- Enforcing jurisdiction
- United Kingdom · Geography does not establish applicable law.
- Confirmed applicable legislation
- No confirmed legal basis recorded.
- Privacy topics
Poxell Ltd – Order (United Kingdom, 2024)
Privacy enforcement record
This record is classified outside cookie consent. Subject classification does not confirm an applicable law. It is not included in cookie statistics or the Risk Calculator.
Poxell Ltd was found to have made over 2.6 million unsolicited marketing calls, leading to numerous complaints from individuals. This case highlights the importance of obtaining consent before contacting potential customers. It raises awareness about the consequences of violating marketing regulations.
What happened
Poxell made 2,647,805 unsolicited direct marketing calls without consent.
Who was affected
Individuals who received unsolicited marketing calls about energy products from Poxell.
What the authority found
The Information Commissioner's Office found that Poxell breached regulations by making unsolicited marketing calls.
Why this matters
This case emphasizes the need for companies to follow marketing regulations and obtain consent from individuals before making calls. It serves as a reminder for all businesses to respect consumer privacy.
Source checks
Linked-source text retrieved.
Automated check recorded — 16 October 2026.
Processing notes: articles corrected, national law identified.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
Poxell first came to the attention of the Commissioner in April 2022 as part of an investigation formed to assess and analyse complaint trends in relation to the energy and home improvements sector.The investigation established that between 31 March 2022 and 20 July 2022, Poxell made 2,647,805 unsolicited direct marketing calls in breach of regulations 21 and 24 of PECR.The above resulted in 413 complaints to the ICO and TPS reporting tools.Individuals stated calls were about energy products, specifically driveway repairs, windows, doors and insulation. Several complainants reported that they had not consented to receive calls which were persistent in nature, one individual stated they had received over 40 calls, and they thought calls may be a scam.
Outcome
Order
A binding order requiring the controller to take specific action.
Related Enforcement Actions (0)
No other enforcement actions found for Poxell Ltd in UK
This is the only recorded action for this entity in this jurisdiction.
Details
Order Date
16 January 2024
Authority
Information Commissioner's Office
About this data
Cite as: Cookie Fines. Poxell Ltd - United Kingdom (2024). Retrieved from cookiefines.eu
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