- Enforcing jurisdiction
- Greece · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
WIND Ελλάς Τηλεπικοινωνίες ΑΕΒΕ – €2,000 Fine (Greece, 2022)
Privacy enforcement record
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WIND Ελλάς Τηλεπικοινωνίες was fined for failing to respond to a customer's request for access to video footage where they appeared. The company deleted the footage before responding, which the data protection authority found unacceptable. This case shows that companies must take customer requests seriously and respond in a timely manner.
What happened
WIND Ελλάς Τηλεπικοινωνίες failed to respond to a customer's request for access to recorded video footage.
Who was affected
A customer who requested access to video footage recorded by the company's store cameras.
What the authority found
The authority found that the company violated GDPR by not fulfilling the customer's request for access to their personal data.
Why this matters
This ruling highlights the importance of timely responses to customer data requests. Companies should ensure they have processes in place to handle such requests to avoid penalties.
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The Hellenic DPA has fined WIND Ελλάς Τηλεπικοινωνίες ΑΕΒΕ EUR 2,000. A customer of the company had sent an email requesting access to the footage recorded by the store's cameras on which they appeared. The data subject never received a response to this request. Only when the authority asked for a response did the controller reply that the data subject's request could not be fulfilled because the recorded material had been deleted. The DPA considered this to be a violation of Art. 15 GDPR.
Related Enforcement Actions (0)
No other enforcement actions found for WIND Ελλάς Τηλεπικοινωνίες ΑΕΒΕ in GR
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
20 June 2022
Authority
Hellenic Data Protection Authority
Fine Amount
€2,000
About this data
Cite as: Cookie Fines. WIND Ελλάς Τηλεπικοινωνίες ΑΕΒΕ - Greece (2022). Retrieved from cookiefines.eu
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