- Enforcing jurisdiction
- France · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
TotalEnergies Electricité et Gaz France – €1,000,000 Fine (France, 2022)
Privacy enforcement record
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TotalEnergies Electricité et Gaz France was fined EUR 1,000,000 for failing to provide customers with adequate information about how their data was used. The French data protection authority found that the company did not respond properly to customer requests regarding their personal data. This case highlights the importance of transparency in data handling.
What happened
The company failed to inform customers about the processing of their personal data during phone calls and did not respond to their requests to opt-out.
Who was affected
Customers whose personal data was processed for advertising purposes without proper information or response to their requests.
What the authority found
The authority determined that TotalEnergies violated GDPR by not meeting its information obligations and not addressing customer requests in a timely manner.
Why this matters
This case serves as a strong reminder for companies to be transparent and responsive regarding customer data usage. It emphasizes the need for clear communication and compliance with data protection laws.
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The French DPA has imposed a fine of EUR 1,000,000 on TotalEnergies Electricité et Gaz France. As part of its investigation, the DPA found that the controller had violated its information obligations under Art. 14 GDPR by failing to provide data subjects with sufficient information during telephone contact about the processing of their personal data for advertising purposes. In addition, the company did not comply with the data subjects' requests to object to the processing of their personal data for advertising purposes. Furthermore, the controller did not respond to requests from data subjects in a timely manner, contrary to its obligation under Art. 12 GDPR.
Related Enforcement Actions (0)
No other enforcement actions found for TotalEnergies Electricité et Gaz France in FR
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
23 June 2022
Authority
Commission Nationale de l'Informatique et des Libertés
Fine Amount
€1,000,000
About this data
Cite as: Cookie Fines. TotalEnergies Electricité et Gaz France - France (2022). Retrieved from cookiefines.eu
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