TELEFÓNICA MÓVILES ESPAÑA, S.A.U. – €15,000 Fine (Spain, 2022)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Telefónica Móviles España was fined €15,000 for continuing to send e-bills to a former customer after their contract ended. This matters because it shows companies must stop using personal data when they no longer have a valid reason to keep it. It highlights the importance of respecting privacy even after a customer relationship ends.
What happened
Telefónica Móviles España sent e-bills to a former customer without a valid reason after their contract ended.
Who was affected
A former customer who continued to receive electronic bills after terminating their contract.
What the authority found
The Spanish Data Protection Authority found Telefónica Móviles España lacked a valid legal basis for processing the former customer's data, violating GDPR.
Why this matters
This case emphasizes the need for companies to ensure they have a valid reason to process personal data, especially when customer relationships end. It serves as a reminder to review data handling practices to avoid similar fines.
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A former customer had received e-mails containing electronic bills even after they had terminated their contract with the company resulting in a processing of personal data without sufficient legal basis.
Related Enforcement Actions (3)
Other enforcement actions involving TELEFÓNICA MÓVILES ESPAÑA, S.A.U. in ES
Fine
€15K
Details
Fine Date
26 July 2022
Authority
Agencia Española de Protección de Datos
Fine Amount
€15,000
Enforcement Tracker ID
ETid-1312
About this data
Cite as: Cookie Fines. TELEFÓNICA MÓVILES ESPAÑA, S.A.U. - Spain (2022). Retrieved from cookiefines.eu
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