- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
CAIXABANK S.A. – €25,000 Fine (Spain, 2022)
Privacy enforcement record
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CAIXABANK S.A. was fined EUR 25,000 for not updating a customer's address despite multiple requests. This case shows that banks must take customer requests seriously to comply with data protection laws.
What happened
CAIXABANK S.A. failed to update a customer's address on file after repeated requests.
Who was affected
The customer who requested their address to be updated.
What the authority found
The Spanish DPA ruled that the bank violated GDPR by not complying with the customer's request to update their personal data.
Why this matters
This case serves as a reminder for financial institutions to prioritize customer requests regarding personal data. Companies should ensure they have efficient processes in place to handle such requests.
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Linked-source text retrieved.
Automated check recorded — 13 March 2026.
Processing notes: national law identified.
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The Spanish DPA has imposed a fine of EUR 25,000 on CAIXABANK S.A.. The data subject had repeatedly and unsuccessfully requested that their address on file with the bank be updated. The DPA considered this to be a violation of Art. 16 GDPR.
Related Enforcement Actions (0)
No other enforcement actions found for CAIXABANK S.A. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
2 November 2022
Authority
Agencia Española de Protección de Datos
Fine Amount
€25,000
Enforcement Tracker ID
ETid-1478
About this data
Cite as: Cookie Fines. CAIXABANK S.A. - Spain (2022). Retrieved from cookiefines.eu
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