ÉLECTRICITÉ DE FRANCE – €600,000 Fine (France, 2022)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
France's data protection authority fined ÉLECTRICITÉ DE FRANCE EUR 600,000 for not properly handling customer data and failing to obtain valid consent for marketing. EDF also had security issues with customer passwords. This case shows the need for companies to provide clear privacy information and protect customer data effectively.
What happened
EDF was fined for not providing adequate privacy information, mishandling customer requests, and insecurely storing passwords.
Who was affected
EDF customers who faced difficulties exercising their data rights and had their data insecurely stored.
What the authority found
The French DPA found EDF violated GDPR by failing to inform customers properly, respond to requests, and secure data.
Why this matters
This ruling stresses the importance of transparency in data processing and robust data security measures. Companies should ensure they meet GDPR standards to protect customer rights and data.
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The French DPA has imposed a fine of EUR 600,000 on ÉLECTRICITÉ DE FRANCE (EDF), France's largest electricity supplier. The DPA had received several complaints that individuals were experiencing difficulties in exercising their rights by EDF. During its investigation, the DPA found that EDF's privacy policy did not provide sufficient information on various aspects of data processing, such as the retention period of personal data. In addition, the DPA found that EDF had not responded to a number of data subject requests in a timely manner Also, EDF failed to respect data subjects' right to object to advertising requests in some cases. Furthermore, the DPA noted that EDF failed to demonstrate that it had obtained valid consent from data subjects in the context of a commercial solicitation campaign. Finally, the DPA concluded that EDF had failed to implement sufficient technical and organizational measures to protect personal data. EDF had insecurely stored passwords of more than 25,000 customer accounts. In addition, the company had merely hashed and not salted passwords of 2,4 million accounts.
Related Enforcement Actions (0)
No other enforcement actions found for ÉLECTRICITÉ DE FRANCE in FR
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
24 November 2022
Authority
Commission Nationale de l'Informatique et des Libertés
Fine Amount
€600,000
About this data
Cite as: Cookie Fines. ÉLECTRICITÉ DE FRANCE - France (2022). Retrieved from cookiefines.eu
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