- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Vodafone España, S.A.U. – €136,000 Fine (Spain, 2023)
Privacy enforcement record
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Vodafone España was fined for failing to verify the identity of a person who made unauthorized changes to a customer's account. The Spanish Data Protection Authority found that Vodafone did not take adequate steps to protect user accounts from fraud. This case illustrates the importance of identity verification in protecting personal data.
What happened
Unauthorized individuals accessed a customer's Vodafone account and made changes without proper identity verification.
Who was affected
The customer whose account was accessed and altered without their consent.
What the authority found
The Spanish Data Protection Authority ruled that Vodafone failed to verify the identity of the person making account changes, violating data protection rules.
Why this matters
This case serves as a reminder for companies to implement strong identity verification processes to protect customer data. It underscores the need for vigilance against fraud in digital services.
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Automated check recorded — 6 March 2026.
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The Spanish DPA (AEPD) has imposed a fine on Vodafone España, S.A.U. A data subject had filed a complaint against the data controller as unauthorized fraudsters managed to access their Vodafone account and make changes to their contract. During its investigation, the DPA found that Vodafone had carried out the changes without verifying the identity of the person requesting them and determining whether they were actually requested by the data subject. The original fine of EUR 170,000 was reduced to EUR 136,000 due to voluntary payment and admission of responsibility.
Related Enforcement Actions (20)
Other enforcement actions involving Vodafone España, S.A.U. in ES
Fine
€136K
Details
Fine Date
15 March 2023
Authority
Agencia Española de Protección de Datos
Fine Amount
€136,000
About this data
Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2023). Retrieved from cookiefines.eu
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