Sorgenia S.p.a. – €676,956 Fine (Italy, 2023)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Sorgenia S.p.a. was fined nearly EUR 677,000 for not properly managing its telemarketing activities and failing to respond to user requests on time. This matters because it highlights the importance of having strong systems in place to handle customer data and requests. Businesses should ensure they know how their marketing operations handle personal information.
What happened
Sorgenia S.p.a. conducted unauthorized telemarketing and did not respond to user requests in a timely manner.
Who was affected
Individuals who received telemarketing calls from Sorgenia without their permission.
What the authority found
The authority found that Sorgenia did not have proper measures to oversee its telemarketing operations and failed to process user requests promptly, violating GDPR rules.
Why this matters
The fine emphasizes the need for companies to have clear oversight of their marketing practices and to respond swiftly to user data requests. It serves as a reminder that businesses must be proactive in managing how their data is used and shared.
GDPR Articles Cited
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The Italian DPA has imposed a fine of EUR 676,956 against Sorgenia S.p.a.. The DPA had received several complaints from data subjects regarding unauthorized telemarketing. During its investigation, the DPA found that the controller had not taken appropriate technical and organizational measures to be informed about all the operations carried out in the telemarketing chain. In addition, the controller failed to process a data subjects request in a timely manner.
Related Enforcement Actions (0)
No other enforcement actions found for Sorgenia S.p.a. in IT
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
14 April 2023
Authority
Garante per la protezione dei dati personali
Fine Amount
€676,956
Enforcement Tracker ID
ETid-1893
About this data
Cite as: Cookie Fines. Sorgenia S.p.a. - Italy (2023). Retrieved from cookiefines.eu
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