MedHelp AB – €1,056,000 Fine (Sweden, 2021)

€1,056,000Integritetsskyddsmyndigheten7 June 2021Sweden
final
Fine

General GDPR enforcement action

This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.

MedHelp AB was fined EUR 1,056,000 for not protecting personal data in recorded health advice calls. The calls were left unsecured on the internet, exposing sensitive information. This case stresses the importance of robust data security measures.

What happened

MedHelp AB left recorded health advice calls unsecured on the internet, exposing personal data.

Who was affected

Individuals who called the 1177 health advice hotline and had their calls recorded and exposed online.

What the authority found

The Swedish DPA determined that MedHelp failed to protect personal data with adequate security measures, breaching GDPR standards.

Why this matters

This case serves as a reminder for companies to implement strong security measures to protect personal data, especially in sensitive sectors like healthcare. It highlights the risks of inadequate data protection practices.

GDPR Articles Cited
Automatically processed
Art. 12(GDPR)
Art. 13(GDPR)
Art. 5(1) GDPR
Art. 5(1)(a) GDPR
Art. 5(1)(f) GDPR
Art. 6(3) GDPR
Art. 9(1) GDPR
Art. 9(3) GDPR
Art. 32(1) GDPR
View original scraped data
Art. 5(1)(f) GDPR
Art. 5(1)(a) GDPR
Art. 5(1) GDPR
Art. 6(3) GDPR
Art. 9(1) GDPR
Art. 9(3) GDPR
Art. 12 GDPR
Art. 13 GDPR
Art. 32(1) GDPR

Original imported citations before automated processing; the processing history does not establish independent verification.

National Law Articles
AI-identified
Patient Data Act
Swedish Health Care Act, Chapter 2, 1 §
National Board of Health and Welfare's rules and general guidelines on keeping medical records and processing personal data in healthcare

Source checks

Linked-source text retrieved.

Review needed — 5 March 2026.

Processing notes: articles corrected, national law identified, amount discrepancy.

Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources

Sweden enforcementIntegritetsskyddsmyndigheten actionsAll MedHelp AB actions
Full Legal Summary
Detailed

DPA decision DI-2019-3375 — Violation Found against MedHelp AB.

Related Enforcement Actions (0)

No other enforcement actions found for MedHelp AB in SE

This is the only recorded action for this entity in this jurisdiction.

Details

Fine Date

7 June 2021

Authority

Integritetsskyddsmyndigheten

Fine Amount

€1,056,000

12,000,000 SEK

GDPRhub ID

gdprhub-3577

Sources

About this data

Data: GDPRhub (noyb.eu)
Licensed under CC BY-NC-SA 4.0
Automatically normalized and classified

Cite as: Cookie Fines. MedHelp AB - Sweden (2021). Retrieved from cookiefines.eu

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