- Enforcing jurisdiction
- Germany · Geography does not establish applicable law.
- Confirmed applicable legislation
- No confirmed legal basis recorded.
- Privacy topics
Hamburger Volksbank eG – Fine (Germany, 2019)
Privacy enforcement record
This record is classified outside cookie consent. Subject classification does not confirm an applicable law. It is not included in cookie statistics or the Risk Calculator.
Hamburger Volksbank sent a newsletter with ads to a customer who had previously said they didn't want any more advertising. This matters because it shows that companies must respect customers' wishes about communication. Ignoring such requests can lead to complaints and potential penalties.
What happened
Hamburger Volksbank sent advertising emails to a customer who had opted out of receiving them.
Who was affected
The customer who had previously objected to receiving further advertising emails.
What the authority found
The authority found that Hamburger Volksbank violated the customer's request not to receive advertising content.
Why this matters
This case highlights the importance of honoring customer preferences regarding communications. Businesses should ensure they have clear systems in place to manage opt-out requests.
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Original imported citations before automated processing; the processing history does not establish independent verification.
Source checks
Secondary-source text retrieved.
Automated check recorded — 22 March 2026.
Processing notes: articles corrected, national law identified.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
The company had sent a customer a newsletter with advertising content by e-mail, although this customer had previously expressly objected to the sending of further advertising letters.
Related Enforcement Actions (0)
No other enforcement actions found for Hamburger Volksbank eG in DE
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
1 January 2019
Authority
Bundesbeauftragter für den Datenschutz
Enforcement Tracker ID
ETid-205
About this data
Cite as: Cookie Fines. Hamburger Volksbank eG - Germany (2019). Retrieved from cookiefines.eu
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