- Enforcing jurisdiction
- Croatia · Geography does not establish applicable law.
- Confirmed applicable legislation
- No confirmed legal basis recorded.
- Privacy topics
Bank (name not available at the moment) – Order (Croatia, 2020)
Privacy enforcement record
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A bank in Croatia was ordered to provide customers with copies of their loan documentation after refusing to do so for almost a year. This is significant because it reinforces the right of customers to access their personal information held by banks.
What happened
The bank was ordered to allow customers access to their credit documentation.
Who was affected
Customers who requested copies of their loan documentation.
What the authority found
The authority determined that the bank must comply with customers' rights to access their personal data.
Why this matters
This ruling emphasizes the importance of transparency in banking. Companies must ensure they respect customers' rights to access their own information.
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Linked-source text retrieved.
Automated check recorded — 19 March 2026.
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In the period from May 2018 to April 2019, the bank (name not available at the moment) refused to provide its customers with copies of credit documentation (e.g. repayment plan, loan agreement annex, interest rates changes review etc.). The bank insisted with the argument that the documentation is related to repaid loans and represents loan documentation that cannot be subject to the customers’ right of access. During the procedure initiated based on data subject’s complaints, the DPA ordered the bank to enable the right of access and provide copies of the requested loan documentation. When imposing the fine, the DPA took into consideration especially that the bank failed to comply with the ordered measures, that it continued with such practice for almost a year and denied the right of access to more than 2500 of its customers. The amount of the fine is now known at the moment, but as the DPA qualified the breach as “severe”, a high fine is expected.
Outcome
Order
A binding order requiring the controller to take specific action.
Related Enforcement Actions (0)
No other enforcement actions found for Bank (name not available at the moment) in HR
This is the only recorded action for this entity in this jurisdiction.
Details
Order Date
13 March 2020
Authority
Agencija za zaštitu osobnih podataka
About this data
Cite as: Cookie Fines. Bank (name not available at the moment) - Croatia (2020). Retrieved from cookiefines.eu
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