Company – Fine (France, 2024)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
The French DPA has imposed a fine on a company operating a call center. The controller had systematically recorded all incoming and outgoing calls for training, evaluation and dispute purposes. The CNIL found that such comprehensive recording violated the principle of data minimization and that random and selective recording for training purposes was sufficient.
GDPR Articles Cited
The French DPA has imposed a fine on a company operating a call center. The controller had systematically recorded all incoming and outgoing calls for training, evaluation and dispute purposes. The CNIL found that such comprehensive recording violated the principle of data minimization and that random and selective recording for training purposes was sufficient.
Related Enforcement Actions (1)
Other enforcement actions involving Company in FR
Details
Fine Date
5 June 2024
Authority
Commission Nationale de l'Informatique et des Libertés
Enforcement Tracker ID
ETid-2345
About this data
Cite as: Cookie Fines. Company - France (2024). Retrieved from cookiefines.eu
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