FREE SAS – €300,000 Fine (France, 2022)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
FREE SAS was fined €300,000 by the French DPA for not handling data access and deletion requests properly and for poor data security. The company delayed responding to user requests and stored passwords insecurely. This case highlights the importance of respecting user rights and securing personal data.
What happened
FREE SAS failed to process data access and deletion requests timely and stored passwords insecurely.
Who was affected
Customers of FREE SAS who requested access to or deletion of their personal data.
What the authority found
The French DPA found that FREE SAS did not adequately respond to user requests and failed to secure personal data, violating GDPR requirements.
Why this matters
This ruling stresses the importance of timely responses to user data requests and robust data security measures. Companies should ensure they have processes in place to handle user rights efficiently and protect personal data from breaches.
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The French DPA has imposed a fine of EUR 300,000 on FREE SAS. The DPA had received several complaints from individuals experiencing difficulties in exercising their rights to access and delete their personal data at FREE. During its investigation, the DPA found that the company did not process the requests for access and deletion of personal data in a timely manner. The DPA also found that the company failed to ensure the security of personal data. For example, the company allowed users to use insecure passwords and user passwords were stored unencrypted in the company's databases. Finally, the DPA found that the company had not adequately documented a data breach.
Violations (1)
Non-essential cookies (tracking, advertising) are placed on the user's device before obtaining valid consent.
Art. 6(1) GDPR
Related Enforcement Actions (0)
No other enforcement actions found for FREE SAS in FR
This is the only recorded action for this entity in this jurisdiction.
Similar Cases
Enforcement actions with similar violations
Details
Fine Date
8 December 2022
Authority
Commission Nationale de l'Informatique et des Libertés
Fine Amount
€300,000
About this data
Cite as: Cookie Fines. FREE SAS - France (2022). Retrieved from cookiefines.eu
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