Eni Gas e Luce – €3,000,000 Fine (Italy, 2019)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Italy fined Eni Gas e Luce EUR 3 million for signing people up for gas and electricity contracts without their consent. Many customers only found out about these contracts when they received bills or termination letters from their old suppliers. This case highlights the importance of getting clear consent before activating any service.
What happened
Eni Gas e Luce signed people up for electricity and gas contracts without their consent.
Who was affected
Customers who were unknowingly signed up for new contracts with Eni Gas e Luce.
What the authority found
The Italian authority found Eni Gas e Luce violated GDPR by processing personal data without a valid legal basis, such as consent.
Why this matters
This case emphasizes the need for companies to ensure they have clear consent from customers before activating services. It serves as a warning to businesses about the importance of transparent and lawful data processing practices.
GDPR Articles Cited
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The Italian supervisory authority imposed two fines totalling EUR 11,5 million on Eni Gas and Luce (Egl) for unlawful processing of personal data in the context of advertising activities and activation of unsolicited contracts. The second fine of EUR 3 million concerns infringements resulting from the conclusion of unsolicited contracts for the supply of electricity and gas under 'market economy' conditions. Many persons complained to the Authority that they only learned of the conclusion of a new contract after receiving the letter of termination of the contract with the previous supplier or the first Egl invoices. In some cases, the complaints reported false information in the contracts and forged signatures.
Related Enforcement Actions (1)
Other enforcement actions involving Eni Gas e Luce in IT
Details
Fine Date
11 December 2019
Authority
Garante per la protezione dei dati personali
Fine Amount
€3,000,000
Enforcement Tracker ID
ETid-187
About this data
Cite as: Cookie Fines. Eni Gas e Luce - Italy (2019). Retrieved from cookiefines.eu
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