- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- No confirmed legal basis recorded.
- Privacy topics
Vodafone España, S.A.U. – €40,000 Fine (Spain, 2019)
Privacy enforcement record
This record is classified outside cookie consent. Subject classification does not confirm an applicable law. It is not included in cookie statistics or the Risk Calculator.
Vodafone España charged a customer for a Netflix service they didn't request. This matters because it emphasizes that companies must have clear consent before charging customers for services.
What happened
Vodafone charged a customer for a Netflix service that they did not solicit.
Who was affected
The customer who was charged for a Netflix service they did not request.
What the authority found
The authority ruled that Vodafone could not prove the customer had consented to the Netflix service charge, violating GDPR requirements.
Why this matters
This ruling serves as a reminder for businesses to obtain clear consent from customers before processing payments. Companies should ensure they have proper verification processes in place.
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The company had charged a Netflix service that had not been solicited by the claimant. The claimant could prove that the service had been used by another household which allegedly had received the claimant's bank account and phone number from Vodafone. Since Vodafone could not prove that the claimant had consented to the conclusion of the contract concerning the Netflix services, the AEPD imposed a fine of EUR 40.000.
Related Enforcement Actions (20)
Other enforcement actions involving Vodafone España, S.A.U. in ES
Fine
€40K
Details
Fine Date
1 January 2019
Authority
Agencia Española de Protección de Datos
Fine Amount
€40,000
About this data
Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2019). Retrieved from cookiefines.eu
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