- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- No confirmed legal basis recorded.
- Privacy topics
Vodafone España, S.A.U. – €54,000 Fine (Spain, 2021)
Privacy enforcement record
This record is classified outside cookie consent. Subject classification does not confirm an applicable law. It is not included in cookie statistics or the Risk Calculator.
Vodafone España failed to correct a customer's personal data after they requested it. This mistake led to the customer being addressed by the wrong name and receiving incorrect information. The fine of €54,000 highlights the importance of keeping customer data accurate and responding to requests promptly.
What happened
Vodafone España did not correct a customer's personal data after they requested it, leading to confusion.
Who was affected
The customer whose personal data was incorrectly handled by Vodafone España.
What the authority found
The Spanish data protection authority found that Vodafone España did not properly respond to a request to correct personal data, violating GDPR requirements.
Why this matters
This case shows that companies must take customer requests seriously and ensure their data is accurate. It serves as a reminder for businesses to have effective processes for handling data corrections.
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Automated check recorded — 12 March 2026.
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The data subject had concluded a contract with the controller (Vodafone España, S.A.U.). However, the products provided under this contract were not delivered in the name of the data subject, but in the name of a third party. Subsequently, the data subject contacted the company's data protection officer by e-mail in order to restore the accuracy of his/her data stored at Vodafone. However, no response was received to this request. When the data subject finally contacted the telecommunications company by telephone, he/she was addressed by the name of the third party. His/her inquiry was answered with a response that did not refer to his/her inquiry, but to the inquiry of the third party. According to the telecommunications company, the incident was caused by a defect in their system due to a system migration. The Spanish DPA (AEPD) initially fined Vodafone España, S.A.U. EUR 90,000, but the original fine was reduced to EUR 54,000 due to the timely payment and admission of guilt.
Related Enforcement Actions (20)
Other enforcement actions involving Vodafone España, S.A.U. in ES
Fine
€54K
Details
Fine Date
4 January 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€54,000
About this data
Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2021). Retrieved from cookiefines.eu
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