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- Spain · Geography does not establish applicable law.
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- Privacy topics
Vodafone España, SAU – €40,000 Fine (Spain, 2021)
Privacy enforcement record
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Vodafone España SAU was fined for sending debt messages to a customer based on incorrect information. A system error caused the company to mistakenly link the customer to an old account. The fine of EUR 40,000 stresses the need for accurate data management.
What happened
Vodafone España SAU sent text messages about debts to a customer due to a system error linking them to an old account.
Who was affected
A customer who received incorrect debt notifications from Vodafone España SAU due to a system error.
What the authority found
The Spanish data protection authority found that Vodafone España SAU unlawfully sent debt messages based on incorrect data linked to an old address.
Why this matters
This ruling underscores the importance of maintaining accurate customer records. Companies must ensure their systems are up-to-date to avoid miscommunication and potential fines.
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Automated check recorded — 12 March 2026.
Processing notes: national law identified.
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The Spanish DPA (AEPD) has imposed a fine on Vodafone España SAU. An individual had filed a complaint with the DPA. The data subject claims to have received text messages from Vodafone in September 2020 informing him that he had debts from services he had ordered from Vodafone. The billing address listed in the text messages corresponded to that of an old house where the data subject had lived with his ex-partner in the past. Vodafone stated that a system error had led to this incident. This resulted in the data subject appearing as the holder of his former partner's customer account. The original fine of EUR 50,000 was reduced to EUR 40,000 due to voluntary payment.
Related Enforcement Actions (7)
Other enforcement actions involving Vodafone España, SAU in ES
Fine
€40K
Details
Fine Date
15 November 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€40,000
Enforcement Tracker ID
ETid-908
About this data
Cite as: Cookie Fines. Vodafone España, SAU - Spain (2021). Retrieved from cookiefines.eu
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