- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Vodafone España, SAU – €60,000 Fine (Spain, 2020)
Privacy enforcement record
This record is classified outside cookie consent. Subject classification does not confirm an applicable law. It is not included in cookie statistics or the Risk Calculator.
Vodafone España continued to send electronic bills to a former customer after their contract ended. This happened without a proper legal reason to process the person's data. The case highlights the importance of companies ensuring they have consent before using people's information.
What happened
Vodafone España sent e-mails containing electronic bills to a former customer after the contract was terminated.
Who was affected
The former customer who received the e-mails after ending their contract with Vodafone España.
What the authority found
The Spanish data protection authority found that Vodafone lacked a valid legal basis for processing the former customer's personal data.
Why this matters
This case serves as a reminder for companies to check their practices regarding customer data, especially after contracts end. Businesses should ensure they have clear consent before sending any communications.
View original scraped data
Original imported citations before automated processing; the processing history does not establish independent verification.
Source checks
Linked-source text retrieved.
Automated check recorded — 12 March 2026.
Processing notes: articles corrected, national law identified.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
A former customer had received e-mails containing electronic bills even after he had terminated his contract with the company resulting in a processing of personal data without sufficient legal basis.
Related Enforcement Actions (7)
Other enforcement actions involving Vodafone España, SAU in ES
Fine
€60K
Details
Fine Date
17 September 2020
Authority
Agencia Española de Protección de Datos
Fine Amount
€60,000
About this data
Cite as: Cookie Fines. Vodafone España, SAU - Spain (2020). Retrieved from cookiefines.eu
Last updated: