Areti spa – €1,000,000 Fine (Italy, 2022)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Italy's data protection authority fined Areti spa EUR 1 million for failing to update customer data, which wrongly labeled some as defaulters. This error prevented about 47,000 customers from switching electricity suppliers. The case underscores the need for companies to maintain accurate data and respond to customer rights requests promptly.
What happened
Areti spa was fined for not updating customer data, leading to incorrect default status and blocking supplier changes.
Who was affected
Around 47,000 electricity customers who were wrongly classified as defaulters and faced issues switching suppliers.
What the authority found
The Italian DPA found that Areti failed to keep customer data accurate and respond to data rights requests, violating GDPR.
Why this matters
This case highlights the importance of data accuracy and responsiveness to customer rights. Businesses should ensure their data management practices comply with GDPR to avoid similar penalties.
GDPR Articles Cited
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The Italian DPA has fined electricity supplier Areti spa EUR 1 million. A customer had filed a complaint with the DPA due to Areti classifying them as a defaulting customer, which prevented them from switching to another electricity supplier. This was due to the fact that outdated data in Areti's databases had not been updated following a mismatch in the company's internal systems. The incident affected around 47,000 customers. The DPA's investigation also found that Areti had stored the data for an inadequate length of time. In addition, Areti failed to properly respond to requests to exercise data subject rights.
Related Enforcement Actions (0)
No other enforcement actions found for Areti spa in IT
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
24 November 2022
Authority
Garante per la protezione dei dati personali
Fine Amount
€1,000,000
Enforcement Tracker ID
ETid-1541
About this data
Cite as: Cookie Fines. Areti spa - Italy (2022). Retrieved from cookiefines.eu
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