Vodafone España, S.A.U. – €112,000 Fine (Spain, 2023)

€112,000Agencia Española de Protección de Datos13 April 2023Spain
reduced
Fine

General GDPR enforcement action

This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.

Vodafone España was fined EUR 112,000 for giving a customer's SIM card to a fraudster without checking their identity. This mistake led to unauthorized access to the customer's bank account. Businesses must verify identities before sharing personal data to prevent fraud.

What happened

Vodafone España issued a duplicate SIM card to a fraudulent third party without verifying their identity or obtaining the customer's consent.

Who was affected

A Vodafone España customer whose SIM card was duplicated and used to access their bank account fraudulently.

What the authority found

The Spanish authority decided that Vodafone España failed to verify identity and obtain consent, violating GDPR's requirement for a valid legal basis.

Why this matters

The case highlights the critical importance of identity verification in preventing fraud. Companies should strengthen their processes to protect customer data and avoid hefty fines.

GDPR Articles Cited

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Art. 6(1) GDPR
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Art. 6(1) GDPR

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Full Legal Summary
Detailed

The Spanish DPA has imposed a fine on Vodafone España, S.A.U.. A person had filed a complaint with the DPA because the company had given a duplicate of their SIM card to an unauthorized fraudulent third party without their consent. During its investigation, the DPA found that the company failed to verify the identity of the third party or obtain the data subject's consent to share their data. This allowed the fraudsters to gain access to the data subject's bank account and make unauthorized transactions. The original fine of EUR 140,000 was reduced to EUR 112,000 due to voluntary payment.

Related Enforcement Actions (20)

Other enforcement actions involving Vodafone España, S.A.U. in ES

Current
Apr 2023

Fine

€112K

Details

Fine Date

13 April 2023

Authority

Agencia Española de Protección de Datos

Fine Amount

€112,000

Enforcement Tracker ID

ETid-1773

About this data

Data: CMS GDPR Enforcement Tracker
Licensed under CC BY-NC-SA 4.0
AI-verified and classified

Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2023). Retrieved from cookiefines.eu

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