Vodafone España, S.A.U. – €80,000 Fine (Spain, 2023)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Vodafone España was fined for giving a duplicate SIM card to a fraudster without verifying their identity. This allowed the fraudster to access a customer's bank account and make unauthorized transactions. This case highlights the importance of strong identity verification processes to protect customer data.
What happened
Vodafone España was fined €80,000 for failing to verify the identity of a third party before issuing a duplicate SIM card.
Who was affected
A customer whose SIM card was duplicated and used fraudulently was affected by this incident.
What the authority found
The Spanish DPA determined that Vodafone failed to obtain the customer's consent and verify the identity of the third party, violating GDPR requirements.
Why this matters
This case serves as a warning for companies to implement strict identity verification measures. It shows that failing to protect customer data can lead to significant financial penalties.
GDPR Articles Cited
The Spanish DPA has imposed a fine on Vodafone España, S.A.U.. A person had filed a complaint with the DPA because the company had given a duplicate of their SIM card to an unauthorized fraudulent third party without their consent. During its investigation, the DPA found that the company failed to verify the identity of the third party or obtain the data subject's consent to share their data. This allowed the fraudsters to gain access to the data subject's bank account and make unauthorized transactions. The original fine of EUR 100,000 was reduced to EUR 80,000 due to voluntary payment.
Related Enforcement Actions (20)
Other enforcement actions involving Vodafone España, S.A.U. in ES
Fine
€80K
Details
Fine Date
5 September 2023
Authority
Agencia Española de Protección de Datos
Fine Amount
€80,000
Enforcement Tracker ID
ETid-2026
About this data
Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2023). Retrieved from cookiefines.eu
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