Vodafone España, SAU – €40,000 Fine (Spain, 2021)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Vodafone España was fined EUR 40,000 because a customer's phone line was wrongly transferred to someone else without her permission. This happened due to a technical error in Vodafone's systems. This case highlights the importance of companies ensuring that personal information is handled correctly to avoid unauthorized transfers.
What happened
Vodafone España transferred a customer's phone line to a third party without her consent due to a technical error.
Who was affected
The individual customer whose phone line was transferred without her permission.
What the authority found
The Spanish DPA ruled that Vodafone failed to protect the customer's personal data, leading to the fine.
Why this matters
This case serves as a reminder for companies to have strong safeguards in place to protect customer data and avoid costly mistakes.
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The Spanish DPA (AEPD) has fined Vodafone España S.A.U. EUR 40,000. An individual had filed a complaint against Vodafone with the DPA because her cell phone line was transferred to a third party without her consent and she was charged amounts from a third party phone line. The reason for this was a technical error in Vodafone's systems.
Related Enforcement Actions (7)
Other enforcement actions involving Vodafone España, SAU in ES
Fine
€40K
Details
Fine Date
23 November 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€40,000
Enforcement Tracker ID
ETid-914
About this data
Cite as: Cookie Fines. Vodafone España, SAU - Spain (2021). Retrieved from cookiefines.eu
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