Vodafone España, SAU – €120,000 Fine (Spain, 2021)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Vodafone España was fined EUR 120,000 for sending bills to a former customer without a legal basis. The customer had ended their contract but continued to receive emails, despite objecting. This case underscores the need for companies to respect customer consent and data rights.
What happened
Vodafone España sent electronic bills to a former customer without a valid legal basis after contract termination.
Who was affected
A former customer of Vodafone España who continued to receive emails after ending their contract.
What the authority found
The Spanish authority found Vodafone España lacked a valid legal basis for processing the former customer's data, violating data protection rules.
Why this matters
This case serves as a warning to companies about the importance of respecting customer consent and promptly ceasing data processing when a contract ends. It highlights the need for businesses to have robust systems to manage customer data rights.
GDPR Articles Cited
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The Spanish DPA (AEPD) imposed a fine of EUR 200,000 on Vodafone España, S.A.U. A former customer had received e-mails containing electronic bills even after he had terminated his contract with the controller resulting in a processing of personal data without sufficient legal basis. The data subject states that he still receives e-mails from the controller, although he has already objected to this several times and the controller has already received a fine twice for exactly these facts. The fine imposed this time is this high because the infringement was classified as very serious by the Spanish DPA. Among other things, because this was already the third violation in this matter. The original fine of EUR 200,000 was reduced for both immediate payment and admission of responsibility to EUR 120,000.
Related Enforcement Actions (5)
Other enforcement actions involving Vodafone España, SAU in ES
Fine
€120K
Details
Fine Date
12 February 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€120,000
Enforcement Tracker ID
ETid-554
About this data
Cite as: Cookie Fines. Vodafone España, SAU - Spain (2021). Retrieved from cookiefines.eu
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