Vodafone España, SAU – €60,000 Fine (Spain, 2020)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Vodafone España was fined €60,000 for sending bills to a former customer without a valid reason. This is important because it shows companies can't keep using personal data after a contract ends. The fine emphasizes the need for businesses to have a clear legal basis for processing personal data.
What happened
Vodafone España sent electronic bills to a former customer without a legal basis.
Who was affected
The affected individual was a former customer who continued to receive bills after ending their contract.
What the authority found
The Spanish DPA fined Vodafone €60,000 for processing personal data without a valid legal basis.
Why this matters
This case serves as a warning to businesses that they must stop processing personal data once a contract ends unless they have a clear legal reason to continue. It underscores the importance of respecting customer privacy even after the business relationship ends.
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A former customer had received e-mails containing electronic bills even after he had terminated his contract with the company resulting in a processing of personal data without sufficient legal basis.
Related Enforcement Actions (7)
Other enforcement actions involving Vodafone España, SAU in ES
Fine
€60K
Details
Fine Date
17 September 2020
Authority
Agencia Española de Protección de Datos
Fine Amount
€60,000
About this data
Cite as: Cookie Fines. Vodafone España, SAU - Spain (2020). Retrieved from cookiefines.eu
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