Vodafone España, SAU – €100,000 Fine (Spain, 2021)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Vodafone España was fined for making an advertising call to someone on the Robinson list, which is meant to block such calls. The Spanish data protection authority found that Vodafone did not have measures in place to prevent this mistake. This case stresses the need for companies to respect advertising opt-out lists.
What happened
Vodafone España made an advertising call to a person on the Robinson exclusion list.
Who was affected
A person who was on the Robinson list and received an unwanted advertising call.
What the authority found
The Spanish DPA ruled that Vodafone España failed to implement measures to prevent calls to numbers on the Robinson list.
Why this matters
This case highlights the importance of respecting advertising opt-out lists and ensuring systems are in place to prevent unwanted calls. It serves as a reminder for companies to regularly check and update their call filtering systems to comply with privacy regulations.
GDPR Articles Cited
The Spanish DPA (AEPD) has imposed a fine of EUR 100,000 on Vodafone España, S.A.U.. A data subject had filed a complaint with the Spanish DPA against the telecommunications company. According to the complaint, the data subject had received an advertising call from a company, which was made on behalf of Vodafone España, S.A.U., although the data subject was registered in the Robinson advertising exclusion list. According to Vodafone's commissioned processor, the advertising call to the data subject had occurred due to an error in the call number filtering system. In the course of its investigation, the DPA found that Vodafone had not established any measures to avoid advertising calls to numbers on the Robinson list. In the present case, Vodafone had not even been aware that the number of the data subject was on the Robinson list, which meant that it was not blocked for the commissioned company.
Related Enforcement Actions (5)
Other enforcement actions involving Vodafone España, SAU in ES
Fine
€100K
Details
Fine Date
25 May 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€100,000
Enforcement Tracker ID
ETid-694
About this data
Cite as: Cookie Fines. Vodafone España, SAU - Spain (2021). Retrieved from cookiefines.eu
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