TIM S.p.A. – €27,802,946 Fine (Italy, 2020)
TIM S.p.A. was fined for making unsolicited promotional calls and mishandling customer data. The company failed to get proper consent and didn't respect requests to stop data processing. This case shows the importance of clear consent and responding to customer data requests quickly.
What happened
TIM S.p.A. made unsolicited promotional calls and failed to manage customer data requests properly.
Who was affected
Customers and prospects who received unwanted calls or had their data mishandled by TIM were affected.
What the authority found
The Italian data protection authority ruled that TIM violated GDPR by not obtaining valid consent for promotional calls and failing to handle data requests appropriately.
Why this matters
This ruling emphasizes that companies must ensure valid consent for marketing activities and promptly address customer data requests. It serves as a warning to businesses to review their data handling and consent processes to avoid similar penalties.
GDPR Articles Cited
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The case focused on unsolicited promotional calls and deficiencies in data subject request responses, not on cookies or consent mechanisms.
Violations (1)
Non-essential cookies (tracking, advertising) are placed on the user's device before obtaining valid consent.
Art. 6(1) GDPR
Related Enforcement Actions (2)
Other enforcement actions involving TIM S.p.A. in IT
Fine
€27.8M
Similar Cases
Enforcement actions with similar violations
Details
Fine Date
15 January 2020
Authority
Garante per la protezione dei dati personali
Fine Amount
€27,802,946
GDPRhub ID
gdprhub-2081About this data
Cite as: Cookie Fines. TIM S.p.A. - Italy (2020). Retrieved from cookiefines.eu
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