TIM S.p.A. – €7,631,175 Fine (Italy, 2023)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
TIM S.p.A. was fined for making unauthorized marketing calls to people who had opted out. This matters because it shows that companies must respect people's choices about their personal data. The case highlights the importance of honoring opt-out lists and responding to customer inquiries about data use.
What happened
TIM S.p.A. contacted individuals for marketing purposes without their consent, even when they were on opt-out lists.
Who was affected
Individuals who received unauthorized marketing calls from TIM S.p.A., despite being on opt-out lists or not giving consent.
What the authority found
The Italian DPA found that TIM S.p.A. violated GDPR by conducting unauthorized telemarketing and failing to respond adequately to data inquiries.
Why this matters
This case underscores the importance of respecting consumer privacy choices and maintaining robust data protection practices. Companies should ensure they have proper consent for marketing activities and address data-related inquiries promptly.
GDPR Articles Cited
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The Italian DPA has fined TIM S.p.A. EUR 7,631,175. The DPA had received numerous complaints about the telecommunications provider, mainly for unauthorized telemarketing activities. The Italian DPA is currently taking stronger action against unauthorized telemarketing. In its investigation against TIM, the DPA found that the controller was contacting individuals for marketing purposes even though they were registered on opt-out lists or had not given their consent for their data to be processed for marketing purposes. In addition, the controller failed to adequately respond to data subject inquiries and to comply with its information obligations under Art. 13, 14 GDPR. . Finally, the DPA found that the controller failed to adequately investigate and address a data breach.
Related Enforcement Actions (2)
Other enforcement actions involving TIM S.p.A. in IT
Fine
€7.6M
Details
Fine Date
13 April 2023
Authority
Garante per la protezione dei dati personali
Fine Amount
€7,631,175
Enforcement Tracker ID
ETid-1871
About this data
Cite as: Cookie Fines. TIM S.p.A. - Italy (2023). Retrieved from cookiefines.eu
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